Privacy Policy

1. Introduction

Govilon ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy describes the categories of information we may collect, the purposes for which we use it, and the choices available to you regarding your information. By using our website or services, you acknowledge that you have read and understood this policy.

2. Information We Collect

We may collect the following categories of information:

• Contact information — such as your name, email address, and any details you provide when contacting us or signing up for updates.
• Account information — details supplied when you register for or configure our services, including preferences and settings.
• Usage data — information about how you interact with our website, such as pages visited, time spent, and general navigation patterns.
• Technical data — IP address, browser type, device identifiers, and similar information collected automatically through cookies and related technologies.
• Communications — records of correspondence between you and Govilon, including support requests and feedback.

3. How We Use Your Information

We use the information we collect for purposes that may include:

• Providing, operating, and maintaining our website and services
• Responding to inquiries, support requests, and feedback
• Communicating updates, notices, and relevant information about our services
• Monitoring and analysing usage trends to improve functionality and user experience
• Detecting, preventing, and addressing technical issues or misuse
• Complying with applicable legal obligations

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal information, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, our legitimate interests in operating and improving our services, and compliance with legal obligations. Where we rely on consent, you may withdraw it at any time through the contact details provided on our website.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support core functionality, remember preferences, and understand how visitors use our site. You can control cookies through your browser settings, including blocking or deleting them; doing so may affect certain features of our website.

6. Sharing of Information

We do not sell personal information. We may share information in the following limited circumstances:

• With service providers who perform functions on our behalf, subject to confidentiality obligations
• To comply with a legal obligation, regulatory request, or valid legal process
• To protect the rights, property, or safety of Govilon, our users, or others
• In connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to delete or anonymise it.

8. Data Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, which can include the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to certain exceptions
• Object to or restrict certain types of processing
• Request a copy of your information in a portable format
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details on our Contact page. We may need to verify your identity before responding to certain requests.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties, and we encourage you to review their respective privacy policies before providing any information.

11. Children's Privacy

Our services are not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

12. International Data Transfers

If your information is transferred to or processed in a country other than your own, we will take reasonable steps to ensure it continues to be protected in accordance with this policy and applicable data protection requirements.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated "Last updated" date. We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please get in touch via the details provided on our Contact page.